Refund policy

Refund Policy
Last updated: September 19, 2026

Return period
Eligible items may be returned within 30 days after delivery. Contact us before sending a return so that we can review the request and provide return instructions.

Return conditions
To be eligible for return, an item must be in the condition in which it was received, unused, and include its original packaging when applicable. Proof of purchase or the order number is required. Items returned without prior approval may not be accepted.

Non-returnable items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect: personalized or custom-made products, gift cards, final-sale items, and items that cannot be returned for health or hygiene reasons after opening. Contact us if you are unsure whether an item is eligible.

Return shipping
For eligible approved returns from addresses in the contiguous United States, we provide a prepaid return shipping label. Follow the return instructions and use the supplied label. Original shipping charges, if any, are not refundable unless required by applicable law.

Damaged, defective, or incorrect items
Inspect your order after delivery. If an item is damaged, defective, or different from what was ordered, contact us within 48 hours after delivery with your order number and clear photographs of the item and packaging. This notice request does not limit any rights available under applicable law. After review, we will provide the appropriate available resolution, which may include replacement or refund.

Refunds
After an approved return is received and inspected, we will notify you of the decision. If approved, the refund is issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

Exchanges
Contact us to ask whether an exchange is available. Availability depends on current inventory. When an exchange is not available, an eligible return and a separate new order may be used instead.

Cancellations
An order may be cancelled within 24 hours after placement only if it has not already been processed or shipped. Contact us as soon as possible with the order number.

Contact
I love NY gift & souvenir shop
1 Mott St, New York, NY 10013
Email: info@ilovenygiftsouvenirshop.com
Phone: +1 646-357-6878
Business hours: Monday–Sunday, 10:00 AM–10:00 PM