Shipping policy

Shipping Policy
Last updated: September 19, 2026

Shipping area
We currently ship to eligible street addresses in the contiguous United States (the 48 adjoining states and Washington, D.C.). We do not ship to Alaska, Hawaii, U.S. territories, APO, FPO, or DPO addresses, PO boxes, or international addresses.

Shipping cost
Free standard shipping applies to eligible orders delivered within the contiguous United States. Available shipping information is displayed at checkout before payment.

Processing time
Orders are generally processed within 1–3 business days after an order is placed. Business days do not include weekends or public holidays. Processing times are estimates and may be affected by order volume, address verification, product availability, or other circumstances.

Transit time
After shipment, standard transit is estimated at 4–7 business days. Delivery dates are estimates, not guarantees, and carrier delays may occur.

Order tracking
When tracking is available, it is sent to the email address provided at checkout after the order ships. Tracking information may require 24–48 hours to update.

Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction. We cannot guarantee that an address can be changed after an order has been processed or shipped. Additional shipping charges may apply if an order must be resent because of an incorrect or undeliverable address.

Lost or damaged packages
If tracking shows an unexpected delay, allow an additional 2–3 business days and then contact us with your order number. If an item arrives damaged or incorrect, contact us within 48 hours after delivery and include the order number and clear photographs of the item and packaging. This notice request does not limit any rights available under applicable law.

Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. An order may be cancelled within 24 hours only if it has not already been processed or shipped. After shipment, eligible items may be handled under our Refund Policy.

Contact
I love NY gift & souvenir shop
1 Mott St, New York, NY 10013
Email: info@ilovenygiftsouvenirshop.com
Phone: +1 646-357-6878
Business hours: Monday–Sunday, 10:00 AM–10:00 PM